sty
26,
2023
Zasada działania dalmierza laserowego Wbrew pozorom, ich model działania jest bardzo prosty, a jednocześnie niezwykle precyzyjny, co ...
Frequently Asked Questions
FAQ is an acronym for Frequently Asked Questions. It is also sometimes used as the singular Frequently Asked Question (Although when was the last time you heard only one question?). Some have called it Frequently Answered Questions as well. This isn't necessarily correct, but it isn't necessarily wrong either. It effectively has the same meaning.
Can I pick up the goods in person?
In-person pickup is available at our company headquarters every day from Monday to Friday, between 7:30 AM and 4:00 PM on business days.
Headquarters address: Benetech Poland, ul. Wrocławska 35-37, 62-800 Kalisz, tel. +48 663-107-957
Can I change something in my order?
If the address or billing details you provided (such as company name or contact phone number) are incorrect, and the order has not yet been processed, please contact us to report the issue.
How quickly will I receive my order?
All orders that are correctly placed and paid for, or selected with cash on delivery, are processed on the same day, provided the order is placed before 3:00 PM. The order fulfillment time is usually 24 hours; however, depending on the shipping method you choose, this period may be slightly extended. You will be kept informed about all stages of your order fulfillment through separate emails sent to the email address provided in your order.
Can I receive an invoice containing different buyer and recipient details?
Yes, we can prepare an invoice that includes details for both the buyer and the recipient. When placing an order on our website, please specify the buyer and recipient details in the order notes. To receive such an invoice, you must provide full and correct details for both parties.
Can I receive a proforma invoice?
If you need a proforma invoice for your order, please provide the billing details in the order form and include a request for a proforma invoice in the order notes.
Do I need to create an account to place an order?
No, having an account is not necessary. You can make purchases without registration as a guest. However, with this option, you will not be able to check your order history. For subsequent orders, you will need to fill in the delivery details again.
What does the order fulfillment process look like?
After placing your order, you will receive a confirmation email, and we will begin preparing your package. Once we register the payment for the purchased goods, you will receive a message, and we will prepare the corresponding documents (receipt/invoice). The packed order, along with the documents, is then handed over for shipment. We hold all products in stock, which is why the order fulfillment time usually does not exceed 24 hours—most often, you will receive your ordered products as early as the next day.
What should I do if I received a different product than the one I ordered?
If the delivered package contains a different product than the one you ordered, please contact us by email as soon as possible.
A photo of the received goods and the entire package is very important to us. This will help us identify the error and propose a solution that works well for both parties. Claims regarding missing or incorrect products in a shipment are processed within 5 days of the delivery date. Remember, you always have the right to check the contents of the package in the presence of the courier upon delivery.
Are all the products displayed on the website available?
The product page contains information about availability and stock quantity. If a product is currently unavailable, you can use the "ask about product" button, and we will reply with an estimated delivery date for the items.
Why haven't I received any notifications and confirmations?
It is possible that a mistake was made in your email address while entering your details during the checkout process (e.g., a missing letter, number, or character), which prevents mail servers from delivering the messages. In this case, please contact the store customer service.
What sales document will I receive?
For all orders, we issue a VAT invoice or a receipt (depending on the option you selected in your order). You will receive the document at the email address provided in the order. Please remember to enter the correct details, as once the order is confirmed and placed, changing this information will only be possible by contacting customer service.
Do you accept orders over the phone?
Yes, you can also place an order by contacting customer service directly at the following phone numbers: +48 663-107-957 or +48 725 652 680.
However, if possible, please place your orders directly through our online store. The benefits of ordering online include quick and easy access to your order status, order and payment history, and the ability to place orders through our store 24/7, whereas the customer service department accepts orders only during business hours on working days.
Do I receive user manuals with the purchased products?
Yes, for all the devices we offer, you will receive user manuals in Polish and English.
Can I check my order fulfillment status?
The order status is visible in the order history for registered customers. Buyers without registration can check the package status on the carrier's website (by providing the tracking number). In addition, customers receive automatically generated emails with status updates: order confirmation, payment registered, and order shipped.
Are the shipments insured?
Yes, all shipments fulfilled by us are insured up to the full value of the order.